Having trouble keeping up with your payments? Apply for a payment plan with Council.
Having trouble keeping up with your payments? We understand that sometimes it can be difficult to meet your financial commitments, including those to Council.
To help you out Council has adopted a Financial Hardship Assistance procedure which allows impacted ratepayers to apply for an interest free hardship payment plan. If you don't meet the criteria, you can still apply for an extended payment arrangement, although it still accrues interest. Details for both options can be found below.
We understand that meeting financial commitments during tough times can be challenging. If you are facing financial difficulties and are unable to pay your outstanding rates, water charges and sundry debtors, you can apply for a hardship assistance payment plan with Council.
To apply, you need to fill out a form that requires supporting evidence of the impact of the drought, bushfires, and/or COVID-19 on your ability to make payments. If your application meets the eligibility criteria, you will be granted an interest-free payment plan with Council.
If you have received a notice or reminder notice, please contact council to discuss entering into an extended payment arrangement.
If you have received a letter of demand, please contact Council's authorised representatives, Recoveries & Reconstruction (Aust.) Pty Ltd on 1300 556 863.
For more information please read Council's Policy 6.06 Financial Management, Procedure 6.06.03 Debt recovery and Procedure 6.06.01 financial hardship assistance on our Public Policies page by searching for the term ‘financial management’, ‘debt recovery’ and ‘financial hardship’.
If you would like more information or have any concerns, please put them in writing via email to email@example.com or via the post to PO Box 492, Bega NSW 2550.
Documents include but are not limited to:
If your application meets the eligibility criteria, you will be granted an interest-free payment plan with Council.