Bega Valley Shire CouncilBega Valley Shire Council

Financial Assistance

Information about the FREE clean-up

The NSW Government is covering site clean-up costs for all destroyed/damaged properties – those insured and not insured. This means that insurance payments can be fully utilised for rebuilding and you can take your time assessing the best action in relation to insurance.

Please contact your insurance company and let them know you have been affected by bushfire - there is no rush to make a claim, you can take your time. The Insurance Council of AustraliaLegal Aid New South Wales  and the LawAccess NSW Disaster Response Hotline (1800 801 529)  are useful resources.

To register for clean-up go online at or call 13 77 88. You can also check if you’re registered for the clean-up by calling Laing O’Rourke on 1800 007 539.

For information about Laing O’Rourke’s clean-up schedule go to, call: 1800 007 539 or email:


Commonwealth Department of Human Services

NSW Bushfires Disaster Recovery Allowance

This is a short term payment for a maximum of 13 weeks. The maximum payment rate is the equivalent of Newstart or Youth Allowance, based on your circumstances. Your rate of payment will be affected by your income prior to and following the disaster.

More information   -

NSW Bushfires Ex-gratia Disaster Recovery Allowance

Support for New Zealanders who can show they have lost income as a direct result of the bushfires in NSW

More information -

NSW Bushfires – Australian Disaster Recovery Payment

This is a one off payment of $1,000 per adult and $400 for each child younger than 16 if you have been adversely affected by the fire. For example:-

  • you have been seriously injured
  • you're the immediate family member of an Australian citizen or resident who died
  • your principal place of residence has been destroyed or must be demolished
  • the interior of your principal place of residence has sustained major damage
  • damage from the fire has exposed the interior of your principal place of residence to the elements
  • your principal place of residence has been declared structurally unsound
  • the interior of your residence has been affected by sewerage contamination
  • you're the principal carer of a dependent child who has experienced any of the above.

More information  -

If you are a New Zealander you can receive similar assistance from the NSW Bushfires Ex-gratia Disaster Recovery Payment - more information here -

Australian Taxation Office

The ATO has identified impacted postcodes and automatically granted deferrals for lodgements and payments due If a business has been affected by this disaster and needs assistance, or the business is affected but is outside the listed postcodes, they can call the ATO Emergency Support Infoline on 1800 806 218.

Services Australia

People affected by the bushfires can claim disaster payments by calling Services Australia (Centrelink) on 180 22 66 and find more information at


NSW Government

NSW Rural Assistance Authority

Disaster recovery grants of up to $15,000 available to primary producers, small business and not for profit organisations in local government areas affected by the NSW Bushfires that have occurred from 31 August 2019.

Disaster relief loans – Primary Producers

Primary producers directly affected by a declared natural disaster may be eligible for low interest loans of up to $130,000. More information -

Disaster relief loans – Small Business

Small businesses who have been directly affected by a declared natural disaster including floods, fires or storm damage, may be eligible for low interest loans of up to $130,000. More information -

Disaster relief loans – Sporting & Recreation Clubs

For Sporting & Recreation Clubs who have been directly affected by a declared natural disaster including floods, fires or storm damage, may be eligible for low interest loans of up to $10,000. More information -

Disaster relief loans – Non-profit organisations

Natural disaster relief loans of up to $25,000 to  assist voluntary non-profit organisations directly affected by a declared natural disaster including flood, fire or storm damage. More information -

Sporting club assistance

Concessional loans for eligible sporting clubs.

Contact the NSW Rural Assistance Authority on 1800 678 593.

Church and non-profit organisation assistance

Up to $15,000 recovery grants (33 LGAs only) concessional loans for eligible churches and non-profit organisations.

Contact the NSW Rural Assistance Authority on 1800 678 593.


NSW Government Revenue

Replacement Motor Vehicle Stamp Duty Relief

If your motor vehicle was written off in a declared natural disaster the NSW Government may be able to refund and motor vehicle duty you pay on a replacement vehicle. More information:-

Replacement of documents

Free replacement of licences, permits and certificates, including birth, marriage and change of name certificates and NSW Fair Trading permits and licences


Service NSW

Replacement Licences

Service NSW will replace Drivers Licences, NSW Photo Cards or Mobility Parking Scheme Card free of charge. More information:-

Additional Assistance for Farmers

Volunteer Firefighters’ Financial Support

Payments for eligible volunteer firefighters who are self-employed or employed by a small or medium business and have lost income.

Contact Service NSW at



National Australia Bank

NAB $1 Million Disaster Relief Fund for customers

Customers in need of support should visit a NAB branch or call the NAB Assist team on 1300 683 106

Eligibility criteria for the $2,000 grant is centred around:

  1. A current customer or employee of NAB Group.  For customers: need to have been a customer on or before 2 January 2020 and hold at least one active account;
  2. Have lost your primary place of residence during the current bushfire season (rent or own) – meaning that the property is no longer in a liveable condition;
  3. One grant per household (a household is defined as an address);
  4. Only available for primary residences, not for investment properties

NAB business and agribusiness customer wishing to access the grants should call NAB’s dedicated team on 1300 023 429

Commonwealth Bank


Commonwealth Bank’s Emergency Assistance Package, including:

  • Emergency accommodation assistance for CommInsure customers whose homes have been damaged by bushfire, flood or storms.
  • Expediting claims to CommInsure for customers seeking help through their home, contents and car insurance.
  • Customised assistance for Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the bushfire, flood or storms.
  • Considering requests for additional loans including emergency credit limit increases (subject to credit approval).
  • Loan restructuring for business customers with existing loans.
  • Waiving prepayment charges for the month following the event, for affected customers wishing to access term deposits and Commonwealth Investment Bonds ahead of the maturity date.
  • Waiving other selected fees and charges.

CommBank has also donated $1 million towards bushfire disaster relief efforts including $750,000 worth of grants to help support local communities replace lost or damaged community facilities, as well as a $250,000 donation to the Australian Red Cross. It is collecting donations from customers and the community via NetBank and branches across the country.

Further information is available on the CommBank website:

Suncorp Bank

Suncorp Bank customers impacted by these bushfires are encouraged to contact Suncorp on 13 11 55 or get in touch with their relationship manager to understand how Suncorp can help.

Effective immediately, Suncorp Bank is offering the following relief assistance options to impacted customers:

  • An opportunity to defer scheduled loan repayments (including interest only) on a case-by-case basis
  • Existing loan rearranging (for example, principal and interest to interest only) with the waiver of establishment fees
  • Waive early withdrawal fees for customers wishing to withdraw from term deposits and/or Farm Management Deposits
  • Credit card repayment relief where necessary
  • Increasing emergency credit card limits
  • Working capital assistance
  • No interest rate increases

Suncorp is also urging customers impacted by the bushfires to lodge their claims as soon as it is safe to do so.

Suncorp Insurance customers can also lodge their claim online at or call 13 25 24, as well as contacting any Suncorp brand they are covered with.

Westpac Bushfire Recovery Support Package

The Package is designed to provide practical assistance to both homeowners and small business operators in the short and medium term.

For our retail customers who have lost their principal place of residence, this means:

  • Westpac will cover the customer’s mortgage repayments for one year (up to $1,200 per month);
  • Interest free home loans to cover the gap between insurance payouts and rebuilding costs, approved subject to our credit criteria ($250 million allocation); and
  • Up to $2,000 in emergency cash grants for customers whose properties have been destroyed or damaged by the bushfires.

For small business operators, the Package includes:

  • A grant of up to $15,000 to assist small businesses with the cost of refurbishing premises that have been destroyed during the bushfires;
  • 2.83% three-year variable rate, low-interest rebuilding loans for business customers, up to $1 million individual loans ($1 billion allocation);
  • Up to $2,000 emergency cash grants for customers whose business premises have been destroyed or damaged by the bushfires;
  • No foreclosures for three years on any farming businesses in the affected areas; and
  • Fast tracked credit approvals to provide short-term assistance.

More details on our Disaster Relief Package can be found at:


– hotline 1800 149 549

Bendigo Bank

– Mortgage Help Centre on 1300 652 146

Rural Bank

– customer service 1300 660 115


For general information on recovery and government assistance - visit


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