The NSW Government is covering site clean-up costs for all destroyed/damaged properties – those insured and not insured. This means that insurance payments can be fully utilised for rebuilding and you can take your time assessing the best action in relation to insurance.
Please contact your insurance company and let them know you have been affected by bushfire - there is no rush to make a claim, you can take your time. The Insurance Council of Australia, Legal Aid New South Wales and the LawAccess NSW Disaster Response Hotline (1800 801 529) are useful resources.
To register for clean-up go online at https://www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean or call 13 77 88. You can also check if you’re registered for the clean-up by calling Laing O’Rourke on 1800 007 539.
This is a short term payment for a maximum of 13 weeks. The maximum payment rate is the equivalent of Newstart or Youth Allowance, based on your circumstances. Your rate of payment will be affected by your income prior to and following the disaster.
Support for New Zealanders who can show they have lost income as a direct result of the bushfires in NSW
This is a one off payment of $1,000 per adult and $400 for each child younger than 16 if you have been adversely affected by the fire. For example:-
If you are a New Zealander you can receive similar assistance from the NSW Bushfires Ex-gratia Disaster Recovery Payment - more information here - https://www.humanservices.gov.au/individuals/services/centrelink/nsw-bushfires-september-2019-ex-gratia-disaster-recovery-payment
The ATO has identified impacted postcodes and automatically granted deferrals for lodgements and payments due -ato.gov.au/Individuals/Dealing-with-disasters/In-detail/Specific-disasters/Bushfires-2019-20/. If a business has been affected by this disaster and needs assistance, or the business is affected but is outside the listed postcodes, they can call the ATO Emergency Support Infoline on 1800 806 218.
People affected by the bushfires can claim disaster payments by calling Services Australia (Centrelink) on 180 22 66 and find more information at humanservices.gov.au/disaster.
Disaster recovery grants of up to $15,000 available to primary producers, small business and not for profit organisations in local government areas affected by the NSW Bushfires that have occurred from 31 August 2019.
Primary producers directly affected by a declared natural disaster may be eligible for low interest loans of up to $130,000. More information - https://www.raa.nsw.gov.au/disaster-assistance/disaster-recovery-loans/primary-producers
Small businesses who have been directly affected by a declared natural disaster including floods, fires or storm damage, may be eligible for low interest loans of up to $130,000. More information - https://www.raa.nsw.gov.au/disaster-assistance/disaster-recovery-loans/small-business
For Sporting & Recreation Clubs who have been directly affected by a declared natural disaster including floods, fires or storm damage, may be eligible for low interest loans of up to $10,000. More information - https://www.raa.nsw.gov.au/disaster-assistance/disaster-recovery-loans/sporting-and-recreation-clubs
Natural disaster relief loans of up to $25,000 to assist voluntary non-profit organisations directly affected by a declared natural disaster including flood, fire or storm damage. More information -
Concessional loans for eligible sporting clubs.
Contact the NSW Rural Assistance Authority on 1800 678 593.
Up to $15,000 recovery grants (33 LGAs only) concessional loans for eligible churches and non-profit organisations.
Contact the NSW Rural Assistance Authority on 1800 678 593.
If your motor vehicle was written off in a declared natural disaster the NSW Government may be able to refund and motor vehicle duty you pay on a replacement vehicle. More information:- https://www.revenue.nsw.gov.au/taxes-duties-levies-royalties/motor-vehicle-duty/relief
Free replacement of licences, permits and certificates, including birth, marriage and change of name certificates and NSW Fair Trading permits and licences
Service NSW will replace Drivers Licences, NSW Photo Cards or Mobility Parking Scheme Card free of charge. More information:- https://www.service.nsw.gov.au/assistance-bushfire-affected-communities#vehicle-registrations-licences-permits-and-number-plates
Payments for eligible volunteer firefighters who are self-employed or employed by a small or medium business and have lost income.
Contact Service NSW at www.service.nsw.gov.au.
NAB $1 Million Disaster Relief Fund for customers
Customers in need of support should visit a NAB branch or call the NAB Assist team on 1300 683 106
Eligibility criteria for the $2,000 grant is centred around:
NAB business and agribusiness customer wishing to access the grants should call NAB’s dedicated team on 1300 023 429
Commonwealth Bank’s Emergency Assistance Package, including:
CommBank has also donated $1 million towards bushfire disaster relief efforts including $750,000 worth of grants to help support local communities replace lost or damaged community facilities, as well as a $250,000 donation to the Australian Red Cross. It is collecting donations from customers and the community via NetBank and branches across the country.
Further information is available on the CommBank website:
Suncorp Bank customers impacted by these bushfires are encouraged to contact Suncorp on 13 11 55 or get in touch with their relationship manager to understand how Suncorp can help.
Effective immediately, Suncorp Bank is offering the following relief assistance options to impacted customers:
Suncorp is also urging customers impacted by the bushfires to lodge their claims as soon as it is safe to do so.
Suncorp Insurance customers can also lodge their claim online at www.suncorp.com.au or call 13 25 24, as well as contacting any Suncorp brand they are covered with.
The Package is designed to provide practical assistance to both homeowners and small business operators in the short and medium term.
For our retail customers who have lost their principal place of residence, this means:
For small business operators, the Package includes:
More details on our Disaster Relief Package can be found at: www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-disaster-relief/
– hotline 1800 149 549
– Mortgage Help Centre on 1300 652 146
– customer service 1300 660 115
For general information on recovery and government assistance - visit www.emergency.nsw.gov.au