Council aims to provide a continuous, reliable water supply to our customers, however there are times when the system is interrupted for maintenance, new developments or emergency repairs. There are two types of water interruptions that occur:
To maintain a safe and reliable water supply, Council may need to interrupt your water supply to carry out essential maintenance or upgrade works. This may involve temporarily shutting off your water or decreasing your water pressure.
If a water interruption is planned for your area, you will receive a notice in your letterbox indicating the date, time, expected duration and reason for the interruption.
Council does our very best to ensure a reliable water network for our community. However, your water supply may be temporarily switched off for emergency repairs, such as a burst water main or leak.
Changes in rainfall, temperature, water pressure and ground movement can cause water pipes to leak or burst. We constantly maintain and upgrade our network to minimise the number and duration of unplanned interruptions.
If an unplanned interruption happens in your area, Council’s Water Services Team will work as quickly as possible to restore your water service. During these events Council will notify residents via social media and on this webpage.
If your property has no water or low water pressure and is not listed above as a planned or unplanned outage, please contact Council’s Water Services Team on 02 6499 2222
To report a non-urgent water issue, complete our online form.
While we always work quickly to restore your water supply, it's always a good idea to prepare for any kind of water interruption. We recommend having approximately four litres of water per person, per day set aside for drinking.